Déclaration d'accessibilité

This statement was prepared on 18 December 2025 for the OUIGO Android application v. 7.12.8.

It is valid from the date of publication and must be updated after three years, following major changes to the application, or 18 months after the publication of a new version of the applicable accessibility standard.

OUIGO is committed to making its websites, mobile applications, intranet, extranet and software packages accessible in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005.

We value inclusion and diversity and ensure that our mobile application, OUIGO Android v. 7.12.8, is accessible to everyone, particularly people with disabilities.

As part of this digital accessibility initiative, we work with Accessiway.

We are firmly committed to making the web accessible to everyone. As part of a responsible, long-term approach, we aim to meet all regulatory requirements, particularly European standard EN 301 549.

The OUIGO Android v. 7.12.8 mobile application is partially compliant with European standard EN 301 549.

The content listed below is not accessible for the following reasons.

• C.11.1.1.1.1 – Non-text content (screen reading supported – open functionality): Some non-text content presented to the user does not have an equivalent text alternative serving the same purpose.
• C.11.1.3.1.1 – Information and relationships (open functionality): In some cases, the information, structure or relationships conveyed through the presentation of pages cannot be programmatically determined or are not available through text.
• C.11.1.3.4 – Orientation: The content does not adapt to the screen orientation.
• C.11.1.4.1 – Use of colour: In some cases, colour alone is used to identify a purpose or distinguish information or a function.
• C.11.1.4.3 – Contrast (minimum): The visual presentation of text and images of text does not always meet the required minimum contrast ratio, except where exemptions are provided for by the applicable regulations, such as logos.
• C.11.1.4.4.1 – Resize text (open functionality): Some text, except for captions and images of text, cannot be resized up to 200% without assistive technologies and without loss of content or functionality.
• C.11.1.4.5.1 – Images of text (open functionality): In some cases, images of text are used instead of text alone and are neither customisable nor essential to the types of information conveyed.
• C.11.2.1.1.1 – Keyboard (open functionality): Some functions cannot be operated using a keyboard or an interface providing similar input.
• C.11.2.4.3 – Focus order: In some sections that can be navigated sequentially and where the navigation sequence affects their meaning and operation, some focusable objects do not receive focus in an order that preserves their meaning and operation.
• C.11.3.2.2 – On input: When the user changes the setting of any user-interface component, a change of context occurs.

No content to report.

No content to report.

This statement was prepared on 18 December 2025.

The latest available versions of:

• Apple iOS
• Google Android

• VoiceOver, on Apple systems only
• TalkBack, on Android only
• Graphical assessment tools available on the various operating systems, including tools for colours, contrast and subtitles

The entire user journey.

If you are unable to access any content or service, you may contact OUIGO’s accessibility officer to be directed to an accessible alternative or to obtain the content in another format.

If you identify an accessibility issue that prevents you from accessing any content or functionality on the website and, after reporting it to us, you do not receive a response, you are entitled to submit a complaint or a referral request to the French Defender of Rights. Several options are available:

• Send a message to the Defender of Rights (opens in a new window)
• Contact the Defender of Rights’ representative in your region (opens in a new window)
• Send a letter free of charge, without a stamp, to: Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France