Déclaration d'accessibilité

This statement was prepared on 18 December 2025 for the website ouigoswap.ouigo.com/resell-tickets/.

It is valid from the date of publication and must be updated after three years, following major changes to the website, or 18 months after the publication of a new version of the applicable accessibility standard.

OUIGO is committed to making its websites, mobile applications, intranet, extranet and software packages accessible in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005.

We value inclusion and diversity and ensure that our website, ouigoswap.ouigo.com/resell-tickets/, is accessible to everyone, particularly people with disabilities.

As part of this digital accessibility initiative, we work with Accessiway. We are firmly committed to making the web accessible to everyone. As part of a responsible, long-term approach, we aim to meet all regulatory requirements, particularly RGAA 4.1.2 and European standard EN 301 549.

The website ouigoswap.ouigo.com/resell-tickets/ has an accessibility compliance rate of 70.21% and is therefore partially compliant with the French General Accessibility Improvement Framework (RGAA 4.1.2).

The compliance audit conducted by Accessiway on 18 December 2025 found that 70.21% of the criteria in RGAA version 4.1.2 were met.

Details of the results:

• Number of compliant criteria: 33
• Number of non-compliant criteria: 14
• Number of non-applicable criteria: 59

The content listed below is not accessible for the following reasons.

• 1.2 – Is each decorative image correctly ignored by assistive technologies? Some decorative images are not ignored by assistive technologies.
• 3.2 – On each web page, is there sufficient contrast between the colour of the text and the colour of its background, except in specific cases? The contrast between the text and its background is insufficient on some web pages.
• 6.2 – On each web page, does every link have a label? Some links on the page do not have a label.
• 7.3 – Can each script be controlled using the keyboard and any pointing device, except in specific cases? Some scripts cannot be controlled using the keyboard or a pointing device.
• 7.5 – On each web page, are status messages correctly conveyed by assistive technologies? Some status messages are not correctly conveyed by assistive technologies.
• 8.6 – For each web page that has a page title, is this title relevant? Some page titles are not relevant to the content.
• 9.1 – On each web page, is information structured through the appropriate use of headings? On some pages, information is not correctly structured through the appropriate use of headings.
• 9.3 – On each web page, is every list correctly structured? Some lists on the web pages are not correctly structured.
• 10.11 – On each web page, can content be presented without requiring both vertical scrolling in a window with a height of 256 px and horizontal scrolling in a window with a width of 320 px, except in specific cases? Some content requires excessive vertical or horizontal scrolling to be viewed.
• 11.10 – In each form, is input validation used appropriately, except in specific cases? Some input validation controls are not used appropriately.
• 11.11 – In each form, is input validation accompanied, where necessary, by suggestions that make it easier to correct input errors? Some input validation controls are not accompanied by suggestions that make it easier to correct errors where necessary.
• 11.13 – Can the purpose of an input field be determined to facilitate the automatic completion of fields using the User’s data? The purpose of some input fields cannot be determined to facilitate automatic completion using the User’s data.
• 12.7 – On each web page, is there a skip link or quick-access link to the main content area, except in specific cases? Some pages do not have a skip link or quick-access link to the main content area.

No content to report.

No content to report.

This statement was prepared on 18 December 2025.

• HTML5
• CSS
• JavaScript

The latest available versions of:

• Apple macOS
• Microsoft Windows
• Apple iOS
• Google Android

The latest available versions on the various operating systems:

• Google Chrome
• Windows
• Edge
• Safari
• Brave
• Adobe Acrobat Reader / Preview on Mac, for PDFs only

• Mouse emulators, magnifiers and on-screen keyboards available on the various operating systems
• VoiceOver, on Apple systems only
• TalkBack, on Android only
• NVDA 2025 and Freedom Scientific JAWS 2022, on PC systems only
• Tanaguru Webext RGAA4
• RGAA Assistant
• Graphical assessment tools available on the various operating systems, including tools for colours, contrast and subtitles

This statement was prepared on 18 December 2025 for the website https://ouigoswap.ouigo.com/buy-tickets/en.

It is valid from the date of publication and must be updated after three years, following major changes to the website, or 18 months after the publication of a new version of the applicable accessibility standard.

OUIGO is committed to making its websites, mobile applications, intranet, extranet and software packages accessible in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005.

We value inclusion and diversity and ensure that our website, https://ouigoswap.ouigo.com/buy-tickets/ (ouigo.com), is accessible to everyone, particularly people with disabilities.

As part of this digital accessibility initiative, we work with Accessiway. We are firmly committed to making the web accessible to everyone. As part of a responsible, long-term approach, we aim to meet all regulatory requirements, particularly RGAA 4.1.2 and European standard EN 301 549.

The website https://ouigoswap.ouigo.com/buy-tickets/ (ouigo.com) has an accessibility compliance rate of 61.54% and is therefore partially compliant with the French General Accessibility Improvement Framework (RGAA 4.1.2).

The compliance audit conducted by AccessiWay on 18 December 2025 found that 61.54% of the criteria in RGAA version 4.1.2 were met.

Details of the results:

• Number of compliant criteria: 32
• Number of non-compliant criteria: 20
• Number of non-applicable criteria: 54

The content listed below is not accessible for the following reasons.

• 1.2 – Is each decorative image correctly ignored by assistive technologies? Some decorative images are not ignored by assistive technologies.
• 1.3 – For each informative image with a text alternative, is that alternative relevant, except in specific cases? Some text alternatives associated with informative images are not relevant.
• 3.2 – On each web page, is there sufficient contrast between the colour of the text and the colour of its background, except in specific cases? The contrast between the text and its background is insufficient on some web pages.
• 6.2 – On each web page, does every link have a label? Some links on the page do not have a label.
• 7.1 – Is each script compatible with assistive technologies where necessary? Some scripts are not compatible with assistive technologies where required.
• 7.3 – Can each script be controlled using the keyboard and any pointing device, except in specific cases? Some scripts cannot be controlled using the keyboard or a pointing device.
• 7.5 – On each web page, are status messages correctly conveyed by assistive technologies? Some status messages are not correctly conveyed by assistive technologies.
• 8.6 – For each web page that has a page title, is this title relevant? Some page titles are not relevant to the content.
• 9.1 – On each web page, is information structured through the appropriate use of headings? On some pages, information is not correctly structured through the appropriate use of headings.
• 9.3 – On each web page, is every list correctly structured? Some lists on the web pages are not correctly structured.
• 10.1 – Are style sheets used on the website to control the presentation of information? Some web pages do not use style sheets to control the presentation of information.
• 10.3 – On each web page, does the information remain understandable when style sheets are disabled? On some pages, the information is not understandable when style sheets are disabled.
• 10.7 – On each web page, is the focus indicator visible for every element that receives focus? The focus indicator is not visible on some elements that receive focus.
• 10.8 – On each web page, is hidden content intended to be ignored by assistive technologies? Some hidden content is not correctly ignored by assistive technologies.
• 11.1 – Does every form field have a label? Some form fields do not have a label.
• 11.10 – In each form, is input validation used appropriately, except in specific cases? Some input validation controls are not used appropriately.
• 11.11 – In each form, is input validation accompanied, where necessary, by suggestions that make it easier to correct input errors? Some input validation controls are not accompanied by suggestions that make it easier to correct errors where necessary.
• 11.13 – Can the purpose of an input field be determined to facilitate the automatic completion of fields using the User’s data? The purpose of some input fields cannot be determined to facilitate automatic completion using the User’s data.
• 12.7 – On each web page, is there a skip link or quick-access link to the main content area, except in specific cases? Some pages do not have a skip link or quick-access link to the main content area.
• 12.8 – On each web page, is the tab order consistent? The tab order is not consistent on some pages.

No content to report.

No content to report.

This statement was prepared on 18 December 2025.

• HTML5
• CSS
• JavaScript

The latest available versions of:

• Apple macOS
• Microsoft Windows
• Apple iOS
• Google Android

The latest available versions on the various operating systems:

• Google Chrome
• Windows
• Edge
• Safari
• Brave
• Adobe Acrobat Reader / Preview on Mac, for PDFs only

• Mouse emulators, magnifiers and on-screen keyboards available on the various operating systems
• VoiceOver, on Apple systems only
• TalkBack, on Android only
• NVDA 2025 and Freedom Scientific JAWS 2022, on PC systems only
• Tanaguru Webext RGAA4
• RGAA Assistant
• Graphical assessment tools available on the various operating systems, including tools for colours, contrast and subtitles

If you are unable to access any content or service, you may contact OUIGO’s accessibility officer to be directed to an accessible alternative or to obtain the content in another format.

If you identify an accessibility issue that prevents you from accessing any content or functionality on the website and, after reporting it to us, you do not receive a response, you are entitled to submit a complaint or a referral request to the French Defender of Rights. Several options are available:

• Send a message to the Defender of Rights (opens in a new window)
• Contact the Defender of Rights’ representative in your region (opens in a new window)
• Send a letter free of charge, without a stamp, to: Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France