Informations légales et conditions générales d'utilisation de l'application OUIGO

Website publishing company

SNCF Voyageurs, a public limited company with share capital of €157,789,960, registered with the Bobigny Trade and Companies Register under number 519 037 584.

Registered office: 1 rue Camille Moke, 93200 Saint-Denis, France

Telephone number: +33 (0)1 53 25 60 00.

SNCF Voyageurs – OUIGO Department – Marketing Division

Address: 1 rue Camille Moke, 93200 Saint-Denis, France.

Postal address: 1/3 rue Camille Moke, CS 20012, 93212 La Plaine Saint-Denis, France.

The publication director is Jean-Aimé Mougenot, legal representative of SNCF Voyageurs SA.

The sales website is hosted by MICROSOFT IRELAND OPERATIONS LIMITED (Microsoft Azure), a foreign company not registered with the French Trade and Companies Register, whose SIREN number is 419 423 728 and whose registered office is located at: ONE MICROSOFT PLACE – LEOPARDSTOWN – DUBLIN 18 D18 P521, Ireland.

OUIGO is a registered trademark of SNCF Voyageurs SA. SNCF Voyageurs SA owns or holds all intellectual property rights relating to the Website. Access to the Website does not grant the User any rights in respect of the intellectual property rights relating to the Website. The elements accessible on the Website, particularly in the form of text, photographs, images, icons, maps, sounds, videos, software, databases and data, are also protected by intellectual and industrial property rights and other proprietary rights held by SNCF Voyageurs SA. Under no circumstances may the User reproduce, represent, modify, transmit, publish or adapt all or part of the Website, on any medium or by any means, or otherwise exploit it in any way, without the prior written authorisation of SNCF Voyageurs SA.

Version applicable as of 16 February 2026

Please read these General Terms of Use carefully and in full before visiting the OUIGO App.

The purpose of these General Terms of Use is to define the conditions governing access to and use of the OUIGO App (hereinafter the “App”) and its services.

A User of the Website (hereinafter the “User”) is defined as any person who connects to the App.

Whether the User visits the App occasionally or regularly, such use is subject to the User’s prior, full and unreserved acceptance of, and complete compliance with, the clauses, rights and obligations arising from the following General Terms of Use.

SNCF Voyageurs SA reserves the right to amend or update these General Terms of Use at any time without the User’s prior consent. Users are therefore advised to refer regularly to the latest version of the General Terms of Use, which is permanently available on the App.

For any questions relating to the App or these General Terms of Use, please contact SNCF Voyageurs SA:

SNCF Voyages
Marketing Division – OUIGO Department
1/3 rue Camille Moke, CS 20012
93212 La Plaine Saint-Denis, France

The OUIGO App promotes and sells services marketed by SNCF Voyageurs SA under the “OUIGO®” brand. In particular, it enables Users to:

• obtain all relevant information about the OUIGO offer;
• place an order by purchasing an OUIGO transport service and any associated services online;
• amend their order and contact the OUIGO Customer Relations Centre;
• access their travel file and print their tickets.

In particular, without this list being exhaustive, the User must not:

• use the App for commercial purposes or, more generally, offer products or services for which they receive direct or indirect remuneration;
• “resell” or make the App's content available to a third party and/or other Users, whether for payment or free of charge;
• use the App to send unsolicited advertising or promotional material in any form whatsoever.

As SNCF Voyageurs SA has no control over or responsibility for the connection chain within the Internet network, it cannot guarantee access to the Service.

The App is accessible 24 hours a day, 7 days a week, except in cases of force majeure or events beyond the control of SNCF Voyageurs SA.

The User declares that they are fully aware of the characteristics and constraints of the Internet, particularly the fact that the transmission of data and information over the Internet is only relatively reliable from a technical perspective, since such data and information circulate over heterogeneous networks with differing technical characteristics and capacities, which may disrupt access or make it impossible at certain times.

SNCF Voyageurs SA is subject only to a reasonable endeavours obligation regarding access to the Website. Under no circumstances is SNCF Voyageurs SA liable for any interruptions or for any consequences they may have for the User or any third party. SNCF Voyageurs SA reserves the right to suspend, interrupt or restrict access to all or part of the App without prior notice, particularly for maintenance and updates required for the proper operation of the App and related equipment, or for any other reason, including technical reasons.

Orders are placed and paid for on the App in accordance with the OUIGO® General Terms and Conditions of Sale and Transport, which are available on the sales website, and subject to the User’s prior acceptance thereof.

All relevant information explaining how SNCF Voyageurs SA uses your personal data is provided in its Privacy and Cookie Policy.

As a general rule, the User must not infringe in any way whatsoever the intellectual property rights of SNCF Voyageurs SA and/or third parties, including trademark rights, domain name rights, copyright, related rights and the database producer’s sui generis right.

SNCF Voyageurs SA owns or holds all intellectual property rights in force relating to the structure and content of the App, including its text, logos, photographs, images, graphics, audio elements, software, icons, layout and databases, or has lawfully acquired the rights required to use the Website’s structure and content without limitation, subject to the specific management of User contributions.

SNCF Voyageurs SA grants the User the right to use the App strictly for their personal needs, excluding any use for profit. Subject to the rights granted above, Users are expressly prohibited from copying, reproducing, representing, modifying and/or exploiting all or part of the App’s structure and content in any manner or for any purpose whatsoever.

Unless SNCF Voyageurs SA has given its prior written authorisation, the User may not reproduce, represent, adapt, translate and/or transform all or part of the App’s elements or transfer them to another website or medium.

Downloading is strictly prohibited unless expressly authorised by SNCF Voyageurs SA. Any identified unauthorised downloading may result in SNCF Voyageurs SA and/or the third parties concerned taking any measures deemed appropriate, particularly where their intellectual property rights have been infringed.

The trademarks and logos reproduced on the App have been registered by their respective owners. Any reproduction of names or logos by any means whatsoever without the prior authorisation of the relevant rights holder is strictly prohibited.

Failure to comply with these provisions may constitute an act of infringement and/or unfair and parasitic competition, giving rise to the civil and/or criminal liability of the perpetrator.

The creation or insertion by a User, on their own website, of a hyperlink directing Internet users to the App is strictly prohibited without the express prior authorisation of SNCF Voyageurs SA.

Furthermore, hyperlinks on the App may lead to other websites or Internet sources. As SNCF Voyageurs SA has no control over these external websites and sources, it cannot be held liable for making them available and accepts no liability for any content, advertisements, products, services or other material available on or from such websites or external sources. Furthermore, SNCF Voyageurs SA cannot be held liable for any actual or alleged damage resulting from or connected with the use of content, goods or services available on such websites or external sources. Lastly, to the extent permitted by law, SNCF Voyageurs SA cannot be held liable where the content of such websites breaches applicable statutory or regulatory provisions.

Certain technical requirements must be met by Users to ensure the App operates smoothly. Due to the continuous technical development of the Internet in this area, these requirements may be amended.

As a general rule, Users must comply with the technical instructions provided in this article to access the App and use the services offered under optimum conditions.

The User acknowledges that they possess the skills and resources required to access and use the Website, including:

• Screen: standard resolution; 1024 × 768 recommended.
• Browsers: IE11 and later versions, Firefox 147 and later versions, Safari 26 and later versions, Chrome 142 and later versions, and Opera 127 and later versions.

The User acknowledges that they have verified that their computer configuration is free from viruses and is in perfect working order. The User also acknowledges that they have read this legal notice and agrees to comply with it.

As a general rule, the User must refrain from taking any action likely to impede or disrupt access to or the proper operation of the App.

SNCF Voyageurs SA does not warrant that the App or the server through which it is made available is free from viruses or other harmful components. The User is therefore responsible for taking all appropriate measures to protect their own data and/or software from contamination by any viruses circulating on the Internet.

The User accepts that SNCF Voyageurs SA cannot under any circumstances be held liable for any accidental, tangible and/or intangible, direct and/or indirect damage that may result from access to or use of the Website, including unavailability, loss of data, damage, destruction or viruses that may affect the User’s computer equipment, and/or the presence of viruses on its Website.

Furthermore, any material downloaded and/or obtained in any way whatsoever while using the App is obtained entirely at the User’s own risk. SNCF shall not be liable in any way for damage to Users’ computers and/or loss of data.

All relevant information explaining what cookies are, how SNCF Voyageurs SA uses them and the options available to you for managing them is provided on the “Privacy & Cookie Policy” page.

When using the App, the User undertakes not to breach applicable statutory and regulatory provisions, the rules of Netiquette or these General Terms of Use. The User is informed that any breach of these provisions may result in legal proceedings and penalties against them.

As a general rule, the App accepts no liability for any use of the App or its services that does not comply with the General Terms of Use.

The User undertakes to act diligently in responding to any claim. The User is liable to SNCF Voyageurs SA and/or third parties for any tangible and/or intangible, direct and/or indirect loss or damage of any kind caused by the User and/or their employees or agents as a result of using the Website in a manner that does not comply with these Terms. The User shall indemnify SNCF Voyageurs SA, as well as its parent, sister or affiliated companies, representatives, employees and partners, against any demand, claim and/or legal action of any kind resulting from any breach of these provisions.

At all times and upon first request, the User shall indemnify SNCF Voyageurs SA against any damage and/or third-party demand, action or complaint resulting from any breach of these provisions. This indemnity covers any damages awarded, as well as legal fees, expert fees, court costs and tax expenses.

If all or part of one or more provisions of these General Terms of Use is declared null and void pursuant to a statutory or regulatory provision or a final court decision, this shall not result in the invalidity of the other provisions or of the portion of the provision unaffected by such invalidity.

Should any provision of these General Terms of Use prove unlawful, invalid or unenforceable for any reason whatsoever, the term or terms in question shall be deemed non-existent, while the remaining terms shall retain their full force and effect and continue to apply. Any terms deemed non-existent shall be replaced by one or more terms whose content most closely reflects that of the invalidated clause.

Given the international nature of the Internet, SNCF Voyageurs SA reminds you that you must comply with all mandatory rules and public policy provisions applicable in your country of residence.

Any dispute relating in particular to the application, performance, interpretation and/or validity of the General Terms of Use and/or the use of the App and/or the services offered that cannot be settled amicably shall be brought exclusively before the French courts.