Cookies Policy
To protect your privacy, we wish to inform you that this Website (hereinafter referred to as the "Website") uses cookies and similar technologies to enhance your browsing experience, grant access to certain features, and help us improve the Website's quality based on your browsing habits and preferences
What are "cookies"?
A cookie is a file downloaded to your device (whether a computer, smartphone, or tablet) whenever you access a website, enabling the website's owner to store or retrieve specific information about various variables. Among other functions, it allows the number of times the website has been visited by the user to be recorded, the registered user to be identified, the user's session to be maintained during browsing, and operations to be carried out securely and reliably.
As mentioned, cookies gather information about users' browsing habits and can therefore impact their privacy. For this reason, we aim to provide you with all the necessary information about the types of cookies used on our website, so you can fully control their use and protect your privacy.
What types of "cookies" do we use and for what purposes?
The following information is given based on different classification criteria regarding the types of cookies and their intended purposes.
There are two types of cookies, depending on the organisation that manages the computer or domain from which the cookies are sent and processes the data obtained.
- First-party cookies: these are sent to your terminal device from our own computers or domains.
- Third-party cookies: these are sent to your terminal device from a computer or domain belonging to another collaborating organisation.
Based on the length of time they remain stored in the customer's browser, these may be:
- Session cookies: Cookies that are activated while the user accesses the Website or while the requested service is being provided.
- Persistent cookies: Cookies stored for a period determined by the cookie manager, which can range from a few minutes to several years on the user's device.
Based on the purpose for which the data collected is processed:
- Technical cookies: Cookies that are essential for using the Website and for the service to be delivered.
- Preference or personalisation cookies: Cookies that enable the user to access the service with some predefined characteristics based on various criteria on the user's device (for example: language, browser type, etc.).
- Analysis or measurement cookies: Cookies that, whether processed by us or by third parties, enable the statistical monitoring and analysis of users' behaviour as a whole, quantifying the number of users and thereby facilitating the measurement and statistical evaluation of how users utilise the service.
- Behavioural advertising cookies: Cookies that record information on user behaviour gathered through ongoing monitoring of their browsing habits, enabling the creation of a specific profile for advertising purposes.
The following provides information about the types of cookies used on this website and their purpose:
Technical cookies
| Cookie | Duration | Description | Provider |
| _hjSession_2656238 | Session | Provide features on all pages | Hotjar |
| persist%3AsearchHistory | 1 year | Store previous route searches | falbala-cdn-sse-prod.ouigo.com |
| reduxPersistIndex | Persistent | Store specific information about the user's session across the website. | falbala-cdn-sse-prod.ouigo.com |
| ARRAffinity | Session | Included by Azure services, enabling the service to select the appropriate instance configured by a user to handle subsequent requests made by said user | mdw01.api-es.ouigo.com |
| ARRAffinitySameSite | Session | Included by the Windows Azure cloud and used to balance the load and ensure that visitor page requests are directed to the same server in any browsing session | mdw01.api-es.ouigo.com |
| OUIGOES_PROD_AUTH_CRM | Session | Identifies the user's authentication token | mdw01.api-es.ouigo.com |
| OUIGOES_PROD_AUTH_CRM_REFRESH | Session | Identifies the user's authentication refresh token | mdw01.api-es.ouigo.com |
| didomi_token | 1 year | Contains consent details for specific customised purposes and providers, along with Didomi-specific information. | didomi.ouigo.com |
| _gat_UA-34998591-18 | Session | Provide technical follow-up | Google Advertising Products |
Preference or personalisation cookies
| Cookie | Duration | Description | Providor |
| ES_Customer_information | 1 month | User name. | ventas.ouigo.com |
| ES_Favorite_journeys | 1 month | Favourite saved trips array. | ventas.ouigo.com |
| ES_Favorite_station | 1 month | Saved favourite station. Example: MT1 | ventas.ouigo.com |
| ouigo_country_lang | 1 year, 1 month and 5 days | Save language and country. | OUIGO |
| ES_Session_expiry | 1 month | Session expiration time. | ventas.ouigo.com |
| ouigo.contrasts.enabled | 1 month and 5 days | Flags whether the website is in contrast enhancement mode. | OUIGO |
Analysis or measurement cookies
| Cookie | Duration | Description | Providor |
| _ga | 2 years | Store and tally visited pages | Google Analytics |
| _ga_4HXPGP5JF9 | 1 year | Store and tally visited pages | Google Analytics |
| _gid | 1 day | Store and tally visited pages | Google Analytics |
| _hjSessionUser_2656238 | 1 year | Store a unique user ID | Hotjar |
| AFFICHE_W | 393 days | Determine visitor interests based on which pages are visited, what content is clicked on, and other interactions on the website | Weborama |
| WMF-Uniq | 1 year | Determine visitor interests based on which pages are visited, what content is clicked on, and other interactions on the website | Wikimedia |
| _gat_gtag_UA_28220526_6 | 1 min | Store a unique user identifier | Google Analytics |
| _gat_gtag_UA_34998591_18 | 1 min | Store a unique user identifier | Google Analytics |
| _ga_Y768X296M9 | 1 year | Store and tally visited pages | Google Analytics |
| _pprv | 13 months | Contains the proprietary consent given by the end user | tag.aticdn.net (Piano Software Inc.) |
| _pcid | 13 months | It is the user ID that allows us to aggregate the data according to an anonymous user ID. It is usually linked to the same browser | tag.aticdn.net (Piano Software Inc.) |
| _pctx | 13 months | It is used as a means of storing persistent variables on the pages visited by the user. This means that we can keep several variables for a longer period of time and integrate them into requests after the first visit to the page. This is convenient as a means of enhancing certain requests. | tag.aticdn.net (Piano Software Inc.) |
| _gat | 1 min | Read and filter requests from bots | Google Analytics |
| pa_user | 13 months | This cookie tracks an authenticated visitor (user) over time, even if they do not log in again on subsequent visits. The customer manages it, chooses its value and decides whether or not it should be configured. | tag.aticdn.net (Piano Software Inc.) |
| _ga_EZFQRHFGH1 | 1 year | Store and tally visited pages | Google Analytics |
Behavioural advertising cookies
| Cookie | Duration | Description | Providor |
| _fbp | 3 months | Store and track visits | |
| _gcl_au | Persistent | Store and track conversions | Google Advertising Products |
| ar_debug | 1 month | A tool that helps advertising developers identify and fix problems in displayed advertising | Google Advertising Products |
| IDE | 2 years | Enable advertisement delivery or retargeting | Google Advertising Products |
| test_cookie | 1 day | Develop and improve services, store and/or access information on a device | Google Advertising Products |
| __Secure-3PAPISID | 2 years | Assist Google in building a profile of a user's interests to display relevant and customised advertising | Google Advertising Products |
| __Secure-3PSID | 2 years | Track a user's session and customise advertising across different websites | Google Advertising Products |
| __Secure-3PSIDCC | 1 year | Track user activity on the web and create a profile of their interests to show them more relevant advertisements | Google Advertising Products |
| __Secure-3PSIDTS | 2 years | Contains a unique identifier that assesses the effectiveness of advertising to provide customised content based on user interests. | Google Advertising Products |
| __Secure-ENID | 13 months | Remember user preferences, customise advertisements, and detect fraudulent activity | Google Advertising Products |
| DV | Session | Trigger advertisement delivery and retargeting | Google Advertising Products |
| NID | 6 months | Provide advertisement delivery or retargeting, store user preferences | Google Advertising Products |
| ANON_ID | 3 months | Develop and improve services, understand audiences through statistics or data combinations from different sources, measure advertising and content performance, use limited data to select advertising, use profiles to select customised advertising, and store or access information on a device. | Xandr, Inc. |
| ANON_ID_old | 3 months | Develop and improve services, understand audiences through statistics or data combinations from different sources, measure advertising and content performance, use limited data to select advertising, use profiles to select customised advertising, and store or access information on a device. | Xandr, Inc. |
| GeoIP | Session | Store the user's geographic location based on their IP address. Used to deliver location-based content to users. | Wikimedia |
| __Secure-1PAPISID | 1 year | Display relevant and customised advertisements through retargeting | Google Advertising Products |
| __Secure-1PSID | 1 year | A security measure used by YouTube (and Google) to authenticate users, store session preferences, and track user behaviour for customised advertising and analytics | Google Advertising Products |
| APISID | 3 months | Customise Google advertisements | Google Advertising Products |
| SAPISID | 2 years | Measure advertisement performance and provide advertisement recommendations | Google Advertising Products |
| SID | Session | In combination with HSID to verify a Google user account and the most recent login time | Google Advertising Products |
| SSID | 2 years | Measure advertisement performance and provide advertisement recommendations | Google Advertising Products |
| LAST_RESULT_ENTRY_KEY | Session | Track user interaction with embedded content | Google Advertising Products |
| __Secure-ROLLOUT_TOKEN | 6 months | YouTube uses it to manage the release and testing of features. Helps Google control which new features or interface changes are shown to users during testing and staged releases, ensuring a consistent experience for each user during an experiment. | Google Advertising Products |
| VISITOR_INFO1_LIVE | 6 months | Attempts to estimate user bandwidth on pages with embedded YouTube videos. | Google Advertising Products |
| TradedoublerGUID | 1 year | Uniquely identifies the user's browser and tracks their online activity | Tradedoubler |
| TD_EH | Session | Helps track conversion or other user events related to affiliate campaigns, ensuring correct sales attribution across the Tradedoubler network. | Tradedoubler |
| PI | 6 months | Stores visitor identifying information (such as affiliate, campaign or product identifier), enabling the affiliate process and the correct commission allocation. | Tradedoubler |
| TD_POOL | 2 months | Manage advertisement groups and their rotation, specifically to track the display of advertisements within these groups. Store information such as timestamps, pointers and counters for each advertisement element within the group. | Tradedoubler |
| UI | 1 year | Uniquely identifies users within the Tradedoubler affiliate network. | Tradedoubler |
| ttwid | 11 months | User identification, personalized recommendations and ads. | Titkok |
| Cookie-Consent | 1 year | Remember consent preferences (Opt-in / Opt-out). | Titkok |
| _ttp | 13 months | Measurement, performance, and optimization of advertising campaigns. | Titkok |
| ms-token | Session | Measure the performance of advertising campaigns. Allows TikTok to track actions users take after viewing an ad, such as making a purchase or downloading an app. | Titkok |
Who is the data controller?
The data controller is OUIGO ESPAÑA S.A.U (hereinafter "OUIGO" or "we"), with Tax ID number A88269972 and registered office at Calle Alfonso XII, 62, 4º Planta (28014 Madrid).
The information collected through third-party cookies on the Website may be used both by us and by third parties that provide services to us. For details on such use, you can refer to the privacy and cookie policies of those third parties, as outlined in the table above.
Please note that if you accept third-party cookies, you must delete them either from your browser options or directly from the system provided by the third-party.
More information about third parties
Hotjar
How to manage the Website's cookies?
Based on the information in this Cookies Policy, we give you the option to manage the cookies on this Website, except for those that are strictly necessary for its functioning (technical cookies). As mentioned above, these allow you to browse our Website simply and enable us to provide the browsing service you request.
If the installation of all cookies on the Website is blocked, except for technical cookies, some functionalities and content may be affected.
You can adjust your cookie preferences and withdraw your consent at any time using the following link:
| CONFIGURE |
How to view and delete "cookies" in the main browsers?
All browsers provide users with the option to search for and view cookies installed by a specific website, gather information about their duration, and delete them, as described in the following section. The following are a series of informative links on this topic for the most commonly used browsers.
To restrict or block cookies, you need to adjust the browser settings on your device, whether it is a computer, smartphone, or tablet. Generally, browsers offer the following configuration options regarding the installation of cookies:
- The browser blocks all cookies, so no cookies from any website are stored on your device.
- The browser warns you before the cookie is installed, so you can choose whether to accept it.
- The browser only rejects third-party cookies from the websites you visit, but not those used by the website you are currently browsing.
- The private browsing option, whereby cookies are stored on the device but are automatically deleted when you finish browsing the website.
Do we share information with other countries?
You can find out about transfers to other countries, if any, made by the third parties identified in this Cookies Policy in their respective policies (see the links provided in the section "Who uses cookies - More information about third parties").
For further information regarding the processing of your data, please refer to our Privacy Policy.
Use of unique identifiers when using our app
If you are a user of our iOS app, we inform you that, if you have given consent in accordance with your device preferences, we use the IDFA (Identifier For Advertiser). This is a unique, random identifier used by Apple to identify and measure iOS user devices. It replaces cookies in the mobile app environment to provide personalised advertising.
Apple also accesses the information generated when you activate this feature. You can learn more about how Apple uses this data—particularly regarding recipients and international transfers—by consulting, among other sources, Apple's official policies at the following links:
- Privacy: https://support.apple.com/es-es/HT208525
- Privacy and advertising: https://support.apple.com/es-es/HT205223
For further information regarding the processing of your data, please refer to our Privacy Policy.
Updates and changes to the cookie policy
OUIGO may modify the Cookies Policy in whole or in part, publishing any changes in the same way as this policy appears or through any communication addressed to users, depending on legislative or regulatory requirements or to adapt the policy to the instructions of the Spanish Data Protection Agency. Thus, we recommend that you visit its content regularly.
Most recent update: 26/09/2025