When making a future purchase on the OUIGO.com website or on the OUIGO-app, we invite you to enter the reference number of your voucher in the field provided for this purpose ‘Activate a voucher or promotional code’/ 'Activer un bon d'achat ou code promo' during payment and click on ‘use'/ 'utiliser', then
Your voucher can only be used on the OUIGO website and application, in several instalments, for any purchase or exchange of ticket. However, it cannot be credited back to your bank account once it has been used for the first time.
If your voucher is eligible, you also have the option of crediting your voucher back to your bank account. To find out more, go to our online help.
For more information, see the question dedicated to vouchers here!
We are aware of the inconvenience caused and thank you for your understanding.
See you soon on board our trains.